For any COVID-19 early release enquiries, please contact us at email@example.com.
Applications for the COVID-19 early release of super will close at 11:59pm on 31 December 2020. If you wish to receive your money before Christmas, applying through ATO online services in myGov by 11 December 2020 should allow enough time for your payment to be processed.
The ATO will be closed from midday 24 December 2020 until 9am 4 January 2021. If you have difficulty applying online through the ATO during this time, you can call them on 1300 662 211 from 10:00am to 6:00pm between 29 and 31 December 2020. For more information on key dates, please visit the ATO website.
Our office will be closed from 1pm Thursday 24 December and will reopen at 9:30am Monday 4 January. Our Member Advocacy team will still be available from 10am-3pm between 29-31 December to assist with COVID-19 early release claims and other urgent enquiries.
There are a few potential reasons why your payment may not have worked:
Please get in touch at firstname.lastname@example.org and we will look further into why your payment has failed
If it is less than 8 days since your application was approved by the ATO, it is likely that it is still being processed.
We will send you a text message and an email when we make your payment.
If it has been longer than 8 days since your application was approved by the ATO and you have not received your money, email us at email@example.com and our team will see what’s causing the delay.
You provided your bank account details when making your application with the ATO. We will make the payment to that bank account.
It can take up to 5 business days for a payment to reach your account.
If you still haven’t received your payment after 5 business days, please email us at firstname.lastname@example.org so we can ensure you have provided the correct bank account details when you applied.
We need to confirm your identity before we can make the payment to your correct bank account. You need to send us:
Please email these documents to email@example.com.
Please note: We can only change your details if you discover your error and provide us with the correct details before the payment is made. However, If you discover your error after the payment has been made to the wrong bank account, we should still be able to reverse the payment and pay it using the correct details. Please be patient with our team while we work to retrieve your money.
Please get in touch with us and we can put in a request to cancel your payment. If the payment has already been processed by our accounts team, however, we are unable to reverse it.
Please note: if you decide to cancel your payment, you will be ineligible to make another early release application until after 1 July 2020. If your application was made after 1 July 2020 and you cancel your payment, you may no longer be eligible for another payment.
Please refer to this article for more information on eligibility requirements.