Here’s what you need to know about paying your employees’ super.
When you pay your employees’ contributions, they need to meet SuperStream requirements.
Using a clearing house ensures your payments are SuperStream compliant, and makes them easy to track. If you use OneTouch Payroll software, you might already have access to a clearing house through it. Small business with less than 20 employees may be able to access the Australian Taxation Office’s Small Business Superannuation Clearing House for free.
When we receive a Super Guarantee contribution from an employer, we need to check the information sent with it matches the member’s Future Super account.
Our system will only accept a contribution if the member number, last name/s, date of birth (DOB), and Tax File Number (TFN) provided are an exact match for the member’s Future Super account information.
Your employee can check their account details by logging in to their online account or using the Future Super app. They can also reach out to our team by emailing us at firstname.lastname@example.org, or by calling 1300 658 422 - see our Contact Us page for more details.
Our fund details are
Future Super or Future Super Fund
45 960 194 277
45 960 194 277 010
Fund registration number
We do not have a SPIN number. Use our USI instead.
Fund Phone Number
1300 658 422
GPO Box 2754, Brisbane QLD 4001
The letter to confirm we’re a complying fund who will accept employer contributions is our General Compliance Certificate.
Important information for rejected contributions
If you’ve had a Super Guarantee contribution returned to you since the end of October 2023, it may be due to a failed verification check.
From 1 November 2023, our system has been updated with more robust checks to verify member information. The most common mistake leading to returned contribution are typos in the name and/or date of birth, and members who have legally changed their name but are yet to update their super account.
We recommend that your employee checks the name and date of birth listed on their online account, or verifies their details by contacting our team, to help you compare against the details listed the employee file used by your payroll system or clearing house.
We also recommend ensuring you have the correct member number for the employee and are not using the account number associated with their superannuation account.
Future Super’s bank account details were changed in in 2023. If your employee’s details are correct, please confirm that your clearing house or payroll system are using our correct and up-to-date fund details by checking that their system has synced with the Australian Taxation Office (ATO)’s Fund Validation Service (FVS) register since 1 November 2023.