Scams and Security Alerts- How can I keep my account safe from potential scammers?

At Future Super we take the security of your account very seriously.

We always encourage you to never enter your personal and account details anywhere other than in direct communication with us at Future Super. The only way we’ll contact you is via our phone number or email address listed on our Contact Us page. You may also receive text notifications via SMS for authentication purposes or app notifications if you use the Future Super app.

We will never call you from a standard mobile number.
If you think you’ve been targeted by someone who is trying to access your super, or your identity details have been leaked, report it straight away.

1. Let us know by emailing info@futuresuper.com.au or calling 1300 658 422. You can see our contact hours and more on our Contact Us page.
2. Report the incident to ScamWatch.gov.au.
3. Seek further support from dedicated scam and cyber security organisations if needed, such as IDCare (IDcare.org) for identity theft, or the Australian Cyber Security Hotline (Cyber.gov.au) for cyber security assistance.

You can see lists of known scams online and guides to avoiding them, including Scam Alerts (ATO.gov.au), Types of scams (ScamWatch.gov.au), and Superannuation Scams (Moneysmart.gov.au).

What should I look out for? 

Be careful where you share your information
If scammers gain enough of your personal details, they may be able to create a super account in your name with another fund, or their own Self Managed Super Fund, then transfer your balance to this account. They may also gain access to your myGov log in and any accounts attached to it.

Scam calls

Cold callers might reach out claiming to be from a financial firm. They may give you the details of a legitimate financial advisory to reassure you, and ask you for information on your super account to provide “advice”:

• Don’t give out your personal information to cold callers.
• If you’d like to speak to an organisation, or check that a call is legitimate, look up the organisation’s official website and directly call the phone number listed there.
• Hang up or cut contact with callers asking for your personal details or threatening you.

 Phishing emails or texts
Scam or phishing emails may look legitimate but they’re designed to to steal your details or trick you into transferring money. Signs of a phishing message include:


• The email address doesn’t match the company name (e.g. from gmail.com instead of futuresuper.com.au.) Always check the actual email address of the sender, not just the displayed name.
• There are spelling mistakes or the information doesn’t make sense.
• You’re asked to update or confirm your personal details, including passwords.
• You’re being notified your details have been leaked, and the email asks you to click through a link to secure your details.
• You’re asked for immediate payment.
• You’re asked to click to prevent the transfer of any funds from your account.

Don’t click on any links. Report and delete the email or message straight away.

KNOWN SCAM ALERTS

August 2023 - Cold callers impersonating Future Super
We have received alerts by members of the public who have received cold calls from individuals claiming to be from Future Super. These callers may request personal information or become verbally abusive:

• Make sure the email or phone number used to contact you matches the ones we have publicly provided on our official website and app, under ‘Contact Us’.
• Watch out for incoming calls posing as Future Super that are made from a regular mobile number beginning with 04-.
• Immediately cut contact with anyone intimidating or threatening you.

If you have received contact from someone claiming to represent Future Super that seemed inappropriate or suspicious, please reach out and report it to us.

You can let us know by emailing info@futuresuper.com.au or calling 1300 658 422. You can also report the details of the contact you received to ScamWatch.gov.au.